Booking & Cancellation Policy

At Orlando Best Limo, we prioritize customer satisfaction by offering a transparent and flexible booking process. Please review our policies below to ensure a smooth and hassle-free experience.

Booking Policy

How to Book

• Reservations can be made online through our website booking system or by calling our customer support.
• Advance booking is recommended to guarantee availability.
• All bookings require a valid contact number and email for confirmation and updates.

Included in Your Ride

Our luxury chauffeur services include:

• A fleet featuring GMC Yukon XL, Chevrolet Suburban, Cadillac Lyric, Lincoln Corsair, and Tesla Model Y
• Meet & Greet service at Orlando International Airport (MCO) – No curbside pickup.
• Complimentary amenities, including:
  • Free car seats and boosters for families (SUV vehicles only)
  • Complimentary bottled water
  • Free in-vehicle WiFi
  • Tissues and hand sanitizer
  • Phone chargers

Waiting Time Policy

• Point-to-Point Transfers: 15 minutes of free wait time included.
• Airport Pickups (MCO): 60 minutes of free wait time after flight landing.
• Additional wait time is subject to extra charges based on our hourly rates.

Cancellation & Refund Policy

Free Cancellation

We offer free cancellations up until 12 hours before your scheduled pickup.

Flight Delays & Cancellations

• If your flight is delayed or canceled due to severe weather (3 hours or more), you can reschedule or cancel for free.
• Please notify us as soon as possible to make necessary adjustments.

Late Cancellations & No-Shows

• Cancellations made within 12 hours of pickup will be charged the full fare.
• If the passenger does not show up at the designated location without prior notice, it will be considered a no-show, and the full fare will be charged.

Changes & Rescheduling

• Modifications to your booking (such as pickup time or location) are subject to availability.
• Any changes should be requested at least 12 hours before the scheduled pickup.

Additional Fees

• Extra stops and extended waiting times beyond the free period may incur additional charges.
• Tolls, parking fees, and any special requests not included in the standard package will be added to the final fare.

For further details or assistance, please contact our support team. We look forward to serving you!