Privacy Policy
Effective Date: February 5, 2025

Orlando Best Limo (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website (orlandobestlimo.com) and services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and payment details when booking a ride.
• Trip Details: Pickup/drop-off locations, ride preferences, and flight information (if applicable).
• Device and Usage Information: IP address, browser type, and cookies to enhance user experience.

2. How We Use Your Information

We use your information to:

• Process bookings and provide transportation services.
• Communicate regarding reservations, promotions, and updates.
• Improve our website and customer experience.
• Ensure safety, security, and compliance with legal obligations.

3. Sharing Your Information

We do not sell your personal information. However, we may share it with:

• Service Providers: Payment processors and customer support teams.
• Legal Authorities: When required by law or to protect our company and customers.

4. Security Measures

We implement industry-standard security practices to protect your personal information. However, no system is entirely secure, and we encourage you to protect your credentials.

5. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. You can adjust your browser settings to manage cookies.

6. Your Rights

You have the right to:

• Request access to your personal data.
• Correct or delete your information.
• Opt out of promotional communications.

7. Booking and Cancellation Policies

• Free cancellation up to 12 hours before pickup.
• Free updates or cancellations due to flight delays (up to 3 hours due to severe weather).
• Point-to-point bookings: Free 15-minute wait time and 60 minutes of free wait time at MCO after flight landing.
• Meet & Greet at MCO – No curbside pickup.
• Complimentary amenities: Free car seats (SUVs only), bottled water, WiFi, tissues, sanitizer, and phone chargers.
• For more details, check our full Booking & Cancellation Policy.

8. Contact Us

For questions about this Privacy Policy, contact us at:

• Phone: +1 407 990 0218

                       +1 407 765 9941

• Email: info@orlandobestlimo.com
• Website: orlandobestlimo.com

By using our services, you agree to this Privacy Policy. We reserve the right to update it as needed.